Words By Hand Ltd - Data Protection & Privacy Policy, GDPR October 2024
At Words By Hand Ltd, we are committed to safeguarding the privacy of our clients, employees, and anyone who interacts with our services. In compliance with the General Data Protection Regulation (GDPR), effective from 25th May 2018, this policy outlines how we collect, use, and protect your personal information. For further information regarding GDPR, please refer to the Information Commissioner’s Office (ICO) at www.ico.gov.uk
This Privacy Policy may be updated periodically, so we encourage you to review it regularly to stay informed of any changes.
Information We Collect
We collect personal data from individuals who:
Use our vision rehabilitation and other services.
Work for us or partner with us in delivering our services.
Request information or communicate with us about our services.
The personal data we may collect includes:
Name, email address, and telephone number to facilitate communication.
Postal address to send requested materials.
Documentation such as a Certificate of Visual Impairment (CVI) to support applications for services.
Professional qualifications (for employees or contractors).
Information you provide when requesting services, attending events, or corresponding with us.
In some cases, we may receive information from third parties, such as local authorities or social services, to deliver services under contract.
How We Use Your Information
The personal data collected may be used for the following purposes:
To provide the services you have requested.
To inform you of updates or changes to our services, events, or website.
To share relevant guidance or news that may be of interest, where you have given consent.
For internal monitoring, review, and quality control.
Storing Your Personal Data
We take all reasonable measures to ensure your personal data is stored securely. However, please be aware that transmitting data over the internet carries some risks, and while we strive to protect your data, we cannot guarantee its absolute security. You transmit information at your own risk.
Third-Party Links
Our website or communications may contain links to third-party websites. These are provided for convenience, and we are not responsible for their privacy practices. We advise reviewing the privacy policies of any third-party websites before providing them with personal data.
Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you.
Request corrections if any information is inaccurate or incomplete.
Request the deletion of your personal data, subject to legal and operational requirements.
Withdraw consent for us to process your data at any time.
To exercise any of these rights, please contact us at contact@wordsbyhandltd.com
Data Retention
We retain personal data based on legal and operational requirements. Employee data, for example, is retained in line with our internal policies. Service user information is kept as long as it is necessary for the provision of services or as required by law.
Disclosure of Your Data
We do not share your personal data with third parties except in the following circumstances:
If required by law.
In the event of a business sale or merger.
To prevent fraud or reduce fraud risks.
We will always seek your consent before disclosing information for any purpose outside of these conditions.
Security Measures
We have implemented suitable physical, electronic, and managerial procedures to safeguard the personal data we collect. This ensures it is protected against unauthorised access, alteration, or loss.
Controlling Your Personal Data
We will not sell, distribute, or lease your personal data to third parties without your consent, except as required by law. You may request details of the information we hold about you at any time. Please direct your requests to contact@wordsbyhandltd.com
If you believe any information we hold is incorrect, or if you wish to have your data erased, please contact us immediately, and we will promptly address your concerns.
Copyright
The content of this website, including this Privacy Policy, is the property of Words By Hand Ltd. Any redistribution or reproduction of part or all of the contents is prohibited, except:
For personal, non-commercial use.
To third parties for personal use, provided that Words By Hand Ltd is credited as the source.
You may not exploit the content for commercial purposes without our express written consent.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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For any further questions or concerns, please email contact@wordsbyhandltd.com
